Creating & Managing Support, Billing or Sales Tickets

Within the customer portal, is a very powerful support system.  This system allows you to contact us about a specific Technical, Billing or Sales related question you have and will keep track of this within your account for future reference and tracking.

Start by Logging in at http://manage.inet7.com

  • To Open a New Ticket:  
    • Click > "Open Ticket" directly on the top of the management portal
    • Choose your department (Sales, Billing, Support)
    • Enter a descriptive subject (this helps us quickly understand what you need)
    • Choose the Related Service (this helps point us to the correct service for troubleshooting)
    • Enter the details of your question or, if you are having trouble, the detailed errors you are receiving
    • Click Submit.   We will be alerted to the ticket and respond to you as soon as possible.  You will also receive a copy of the ticket ID to reference when calling in.

  • To Manage Existing or Past Tickets:
    • Click > "Support" > "Tickets".  From here you will be presented with a list of tickets you have open, closed or working with us.  This is a searchable list, simple enter the information you are looking for in the box and click "Filter"

If you have staffing changes, or a new webmaster or IT group is helping you, they need to be registered as an authorized user.  

To Add a user:
  • Login at http://manage.inet7.com
  • Click your name then choose "Contacts / Sub-Accounts"
  • Enter in the user information
  • Choose the type of access they should have from the check boxes
  • Click Save Changes.




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