If you need to disconnect or reconnect to an exchange hosted mailbox, please do the following:
On a Windows computer:
- Using the search feature in Windows (bottom left) type in: Control Panel. You will see the app to open;
- If not already, choose "view by: small icons" in the top right of the menu;
- Choose the "Mail (Microsoft Outlook)" icon;
- Click "email accounts"
Disconnecting:
- On the "Email" Tab, Highlight your exchange account and click remove. You will be prompted "Careful, if you remove this account, it's offline cached content will be deleted" "Do you want to continue?" Click Yes.
- If necessary, you might be prompted to create a new datafile, you can do so under the "Data Files" Tab, then set the new data file as default, then return to remove the account in the "Email" tab;
Connecting:
- From the "Email" Tab, click New;
- Enter your name as you would like it displayed. Example: John Doe Smith
- Enter the email address we provided to you. Example: john@johnscompany.com
- Enter the password we provided to you in the locations specified;
- Click Next and follow the prompts to complete the process;
- Close the Windows that were opened to setup the account, including the control panel;
- Open Outlook and your email, calendar and contacts will begin to update from the exchange server.
